FAQ’s

Get answers to your frequently asked condo questions here. Have a question that isn't answered? Feel free to contact us at 860-437-7005 or by clicking on the "Contact Us" button on the far right. Or type in a search term in the left hand sidebar.

Below are some of our most frequently asked questions by current and prospective clients.

Have more questions? Check out the “Ask the Condo Guru” portion of our website, or type in a search. You can also contact us by phone or email any time.

Current Client Questions:

How can I make changes to the appearance of my home and landscaping?
I have the governing documents but I don’t understand what I need to read and know.
I received a letter of violation, and have sent in the written response as instructed. How do I know when the violation is closed?
I didn’t receive a bill. How can I pay my assessment?
How should I report an issue to my property manager
I have a separate mailing address from the property. How can I change the address on record if I move?

Prospective Client Questions:

What should I expect from NPG’s professional management?
How is the transition of management to NPG handled?
How much time will have to be devoted to managing the property?
How does Northeast Property Group work with and select its vendors?
What is there to lose selecting Northeast Property Group?

To Our Valued Clients:

With many media outlets are reporting that this winter’s first blizzard could bring up to 2 feet of snow for most of Connecticut and be in the top 5 worst blizzards on record, we would like to assure you that we are preparing staff and vendors to handle the snow as efficiently as possible. More importantly, we wish you to stay warm and safe by staying off the roads and ensuring you have adequate supplies at home to ride out the storm. Many utility companies are warning it’s customers to be prepared in the event there are prolonged power outages, which means warm clothing, water and food are important to have on hand. If you do lose power, be sure to report it to your utility immediately. As of 11AM, the National Weather Service is recommending vehicles stay off the road beginning Monday night and throughout the day Tuesday. The state is also activating its emergency operations center at 4 p.m. today, Monday. Emergency numbers are below.

With the likely chance that highways will be closed due to this historic storm, the Northeast Property Group offices will be closed for portions of the day Tuesday, however our answering service will be prepared to receive your calls that are urgent. All routine messages can be left in our general mailbox which will be checked remotely throughout the day. We also recommend emailing your property manager any concerns. All emergency calls, including loss of power, should be sent directly to the utility or to 911.

As your management company, our staff is already working diligently to provide the best possible service to our clients. All managers have been taking appropriate precautions and have been in contact with our snow removal contractors to establish lines of communication and protocols. The best advice at this time is remain in your home and avoid driving. All crews will be working overtime to keep roads clear as best they can, but in reality cleanups will be taking place well into Wednesday and Thursday. You patience and understanding are appreciated.

On behalf of Northeast Property Group, stay warm and be safe. More information will be available on our blog here: http://www.neproperty.com/latest-news/blizzard-january-26-2015/

Emergency Info:
For information on emergency disaster services including shelters, please contact the Connecticut American Red Cross by dialing 877-287-3327 or online at www.ctredcross.org , and, for non-emergency services, please contact 2-1-1 by dialing 2-1-1 or online at www.211ct.org.