Below are some of our most frequently asked questions by current and prospective clients.
You may pay online via your community website or NPG’s website at www.neproperty.com
You may enroll in Northeast Property Group’s Sure Pay ACH Program for automatic withdraw.
You may bring in your payment to the Northeast Property Group Office at 150 Eugene O’Neill Dr. in New London, CT.
Depending on your association, you may receive a monthly statement or a coupon booklet at the beginning of the year. If you have a balance due on the account after your association’s late date, then a late statement will be sent to the address we have on file. If you recently purchased your home, courtesy coupons are ordered upon receipt of the closing documents from escrow and are automatically sent to the mailing address listed on the sales deed. Please allow 6-8 weeks for coupons to be received.
You may request copies of inspection reports and complaints pertaining to your home. All requests need to be submitted in writing and please allow 24-48 hours for processing your request. Please include a contact phone number where you can be reached to let you know that the request has been completed and is available for pick-up.
Name changes should be accompanied by copy of marriage/divorce certificate as well.
Changes of ownership will only occur once a deed has been recorded with the county assessor’s office and web site.